Client A: a large city council

The adult service required analysis of its MI system and support to staff operating it. It also needed curriculum manager support in the use of data. The MI system was upgraded, new reports developed, considerable support given to curriculum and service managers and a mentoring approach was developed for the MIS team. The quality system was supported and relevant working practices modified.

Client B: a rural county council

The service decided that a change of MIS system was the only possible option (three months before inspection). The system was successfully replaced, staff trained and well over two thirds of the necessary data entered so that, at inspection, it was possible to use current year data in comparison with previous year data to show trends and progress to targets.

Client C: a London LSC

The client required support for the development of more appropriate learner satisfaction surveying for providers. Following research and in-depth discussions with providers, a methodology was developed which enabled comparisons with national trends but, in addition, collected and offered the possibility of collation of more local information as well.

Client D: work based learning providers

With the introduction of New Measures of Success, several LSCs recognised the need for provider training. CCCS developed training seminars and in-depth one-to-one training sessions on the implications of the data for individual providers, their learner selection techniques, the impact of new success rate measures and methods for tracking the information required.

Client E: A Voluntary Youth Council

The Council had received requests from member organisations about MIS data. The local Connexions company commissioned CCCS to specify a system and then work with the chosen software house (Aspire Business Solutions) to ensure that the specification was met and the software implemented. The system (VCSUnity) is now in available and more information is available by clicking here.